How to change/cancel an order

Change an order that has not been shipped

Unfortunately, at the moment it’s not possible for you to change or cancel an existing order yourself. If you’d like us to make any amendments to an order that hasn’t yet been shipped, please phone us and we’ll be happy to do this for you.

Please call rather than email – many orders are shipped within an hour of being placed, so if you email us we might not get to your message in time.

Cancel an order

Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery.

To cancel this contract, you need to do so in writing. Please email us, stating the order number and giving your clear instruction to cancel the order.

If we’ve already shipped your order, you’ll need to package the items and send them back to us. If we don’t receive the items back from you, we may arrange for collection of them from your residence at your cost.

We will refund you for the items and any original delivery charge upon receipt of the returned order, and in any case within 30 days after we receive your notification.