Welcome to Eloise Lingerie. Eloise Lingerie is owned and operated by Anita Uk Ltd (referred to in these terms as Eloise Lingerie ). We provide access to the Eloise Lingerie website (the ‘website’) and sell our products to you subject to the conditions set out on this page.
Please read these conditions carefully before using the website as by using the website, you signify your agreement to be bound by these conditions. You might also like to print a copy so that you can remind yourself of what you agreed to.
1. Your Account
When you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should tell us immediately if you have any reason to believe that your password could have become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and let us know immediately of any changes to the information that you provided when registering.
Eloise Lingerie reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
2. Privacy
Please review our Privacy Policy, which also governs your visit to eloise.co.uk, to understand our practices.
3. Access to eloise.co.uk
We will try to make the website error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will try to keep this to a minimum.
4. Licence for website access
Eloise Lingerie grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent from Eloise Lingerie. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Eloise Lingerie without express written consent. You may not use any metatags or any other ‘hidden text’ utilizing Eloise Lingerie or its affiliates’ names or trademarks without the express written consent of Eloise Lingerie. Any unauthorised use terminates the permission or license granted by Eloise Lingerie.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page at www.eloise.co.uk as long as the link does not portray Eloise Lingerie, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Eloise Lingerie logo or other proprietary graphic or trademark (including those of Eloise Lingerie exclusive brands) as part of the link without our express written consent.
5. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for any of the following:
- for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any ‘spam’
- to cause annoyance, inconvenience or needless anxiety
6. Copyright and database rights
All content included on the website, such as photographs, text, graphics, logos, button icons, images and software, is the property of Eloise Lingerie Ltd or its subsidiaries, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Eloise Lingerie and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Eloise Lingerie or our software suppliers and is protected by United Kingdom and international copyright laws.
You may not systematically extract and/or re-utilize parts of the contents of the website without Eloise Lingerie’s express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (either once or a number of times) for re-utilization any substantial parts of this website, without Eloise Lingerie’s express written consent. You also may not create and/or publish your own database that features substantial parts of this website (e.g. our prices and product listings) without Eloise Lingerie’s express written consent.
7. Copyright claims
Eloise Lingerie wants to respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.
8. Trademarks
Eloise Lingerie and other marks indicated on our website are trademarks or registered trademarks of Eloise Lingerie in the European Union, USA, Canada, Australia, China, Japan, Korea, Norway, Russia, Turkey, Singapore and/or other jurisdictions. Some of Eloise Lingerie’s exclusive brands like Magic Bra are also protected by trademark registrations in some countries. Eloise Lingerie’s graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Eloise Lingerie. Eloise Lingerie’s trademarks and trade dress may not be used in connection with any product or service that is not Eloise Lingerie’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Eloise Lingerie. All other trademarks not owned by Eloise Lingerie that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Eloise Lingerie.
9. Our contract
When you place an order to purchase a product from Eloise Lingerie, we will send you an email confirming receipt of your order and containing the details of your order. That email will also confirm the cost of delivery which will be added to the purchase price. You can find out more about how we calculate the cost of delivery by clicking here.
Your order represents an offer to us to purchase a product which is accepted by us when we despatch that product to you and is confirmed by an email we send to you confirming that we have despatched the goods (the ‘Despatch Confirmation E-mail’). That acceptance will be complete at the time we send the Despatch Confirmation Email to you. Any products on the same order which we have not confirmed in a Despatch Confirmation Email to have been despatched do not form part of that contract. You can review the orders you have placed and their current status at any time by clicking ‘Login’ from the homepage at www.eloise.co.uk. You are seeking to enter into a contract with Anita Uk Ltd, when you place an order.
10. Returns
Please review our Returns Policy, which applies to products purchased from us. In some countries you may have a statutory right to return goods during an initial cooling off period as an alternative to our Returns Policy. If you would like to exercise any statutory right of return please let us know.
11. Pricing and availability
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable.
Despite our best efforts, a small number of the thousands of products in our catalogue are mis-priced. If a product’s correct price is lower than our stated price, we charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of that cancellation.
12. Customs
When ordering goods from Eloise Lingerie for delivery overseas, the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from Eloise Lingerie, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
13. Children
Eloise Lingerie does not sell products for purchase by children. If you are under 18, you may use www.eloise.co.uk only with the involvement of a parent or guardian.
14. Electronic communications
When you visit www.eloise.co.uk or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that those communications be in writing. This condition does not affect your statutory rights.
15. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Terms & Conditions at any time. You will be subject to the Terms & Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.16. Events beyond our reasonable controlWe will not be held responsible for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
17. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
18. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts. Your statutory rights are not affected by these terms and conditions
